Privacy Policy

1. Collection

We collect information that you provide directly, including your name, contact details, delivery address, order contents, gift messages, and any access notes intended for couriers. We also collect technical information when you use our website, such as device details, browser type, approximate location derived from IP, pages viewed, and interactions with features. Certain data is captured using cookies or similar technologies to understand site performance and to help improve user experience. Where you purchase a product, limited payment-related details are processed via our payment partners; we do not store full card numbers.

2. Use

We use personal information to process orders, arrange delivery, communicate about timing and availability, provide customer support, deliver marketing communications where permitted, maintain security, and improve our services. We may aggregate or de-identify information for analytics and reporting. If you contact us with a question or feedback, we use the details you provide to respond and to maintain records that help with quality assurance and training.

3. Disclosure

We share personal information with trusted service providers that support operations, including couriers, payment processors, IT hosting, email platforms, and analytics tools. These parties are engaged under arrangements designed to protect information and use it only for agreed purposes. We may disclose information when required by applicable Australian law or when necessary to establish, exercise, or defend legal claims. If our business structure evolves through a merger or acquisition, personal information may be transferred as part of that process, subject to safeguards aligned with this policy.

4. Cookies and preferences

Cookies help us measure site performance, remember preferences, and deliver relevant content. You can manage preferences through your browser settings and through the cookie banner on our site. Essential cookies support core functionality such as security and checkout. Optional cookies assist with analytics and enhancements. Your preferences may affect certain features; our site remains usable without optional cookies, though some elements might be less tailored.

5. Security

We apply reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, or disclosure. These measures include access controls, encryption in transit where appropriate, and staff training. While *** method can be entirely free from risk, we work to maintain safeguards proportionate to the sensitivity of the information we handle.

6. Retention

We retain personal information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on record type, operational needs, and statutory requirements. When information is *** longer required, we take steps to de-identify or securely delete it.

7. Your choices

You may request access to, or correction of, your personal information. You can also opt out of marketing communications by using unsubscribe options included in messages or by contacting us directly. For cookie preferences, adjust your browser settings and use the controls on our banner. We aim to respond to requests within a reasonable timeframe and may ask you to verify identity before actioning sensitive updates.

8. Overseas processing

Some service providers may operate outside Australia. Where information is handled overseas, we take steps to help ensure appropriate protections are in place consistent with Australian privacy principles and the nature of the services provided.

9. Children

Our services are designed for general audiences and are not directed at children. If we become aware that we hold personal information provided by a minor without appropriate consent, we will take reasonable steps to delete it or obtain consent, consistent with applicable law.

10. Updates and contact

We may update this Privacy Policy to reflect operational changes or legal requirements. The latest version applies to your interactions with us. Material updates will be signposted on this page. For questions, requests, or complaints, contact Brelvix using the details on our Contacts page. You may also consult our Legal page for related policies.

Contact: Brelvix@gmail.com | Phone: +61429736541 (display: + (61) 42 973-65-41)