Legal & Policies

Legal information for Brelvix — terms, consumer rights under Australian law, refunds, delivery commitments and dispute resolution.

Terms of Service

Brelvix operates brelvix.net and sells handcrafted flower bouquets across Australia. By placing an order you agree to these Terms which govern product descriptions, pricing, payment, delivery and cancellations.

Orders are subject to availability. We reserve the right to substitute flowers of equal or greater value where seasonal supply requires. Pricing shown at checkout is final for the order when payment is accepted.

For legal notices, service of process, or rights enquiries send post to: Brelvix Pty Ltd, 23 Bourke Street, Melbourne VIC 3000, Australia. ABN: 12 345 678 901.

Australian Consumer Law & Refunds

Brelvix complies with the Australian Consumer Law (ACL). You have consumer guarantees for products that are of acceptable quality, fit for purpose and match their description. Where a product fails a consumer guarantee you are entitled to a remedy: repair, replacement or refund depending on the issue.

If your bouquet arrives damaged or does not match the order, please notify us within 48 hours with photos and order details. We will assess and, where the ACL requires, offer a refund or replacement. Proof and reasonable evidence help expedite resolutions.

For change-of-mind returns on perishable goods such as fresh flowers, refunds are not generally provided. We will consider exceptions in line with ACL and good commercial practice; please contact our support team via the Contacts page.

We aim to resolve valid claims within 10 business days. Where a replacement is arranged, delivery costs for the replacement are covered by Brelvix. Refunds will be credited using the original payment method where possible.

Delivery, Same-Day & Cut-offs

We deliver across major Australian metro areas. Same-day delivery is available in eligible postcodes when orders are placed before the stated cut-off time. Cut-off times and fees vary by city.

City	Typical delivery window	Same-day cut-off	Notes
Melbourne	9:00–18:00	14:00	Metro only; additional areas next business day
Sydney	9:00–18:00	13:00	Rush delivers subject to availability
Brisbane / Perth	10:00–17:00	12:00	Weekend deliveries available in select postcodes

For postcode-specific availability and fees, check the product page or contact our support via the Contacts page.

Intellectual Property

All content on brelvix.net including text, images, logos and designs are the property of Brelvix or used under licence. Commercial use or reproduction without prior written permission is prohibited.

To request permission or report infringement, send a formal notice to our legal email listed in the Dispute & Notices section below.

Laura Evans

Founder & Creative Director

Dispute Resolution & Legal Notices

We aim to resolve disputes amicably. If you have a complaint please follow these steps:

Contact customer support via our Contacts page with order number and evidence.
If unresolved within 10 business days, escalate to the Legal Notices contact below.
For consumer law matters, you may seek assistance from your local state tribunal or the Australian Competition and Consumer Commission (ACCC).

Legal notices and formal communications
Postal: Brelvix Pty Ltd, Legal Dept, 23 Bourke Street, Melbourne VIC 3000, Australia. Email for legal notices: legal@brelvix.net. Phone: +61 429 736 541.

Accessibility & Complaints Handling

We are committed to accessible services. If you encounter accessibility barriers on our site or in our services, please notify us using the Contacts page so we can take remedial action.

Complaints are handled in line with our internal policy. We will acknowledge receipt within 2 business days and provide a proposed resolution timeframe.

Quick links

Records & Retention

We retain transaction and delivery records for legitimate business purposes and to comply with legal obligations. Personal data handling is described in our Privacy Policy.

If you require copies of records for a legal claim, please submit a written request to legal@brelvix.net with details and identity verification as needed.